Who We Are
Many of our customers have been calling, emailing and getting to know our staff for, honestly, decades. Collectively, we have hundreds of years of writing instrument experience on staff.
All of our staff are accessible to our customers. Our General Manager/Buyer, Cheryl, (24 years with the company) takes consumer calls because she loves the firsthand interaction with our customers. Or, you could get our IT Guy, Paul, (Also 24 years.). Besides developing our entire IT infrastructure, maintaining a world-class website and shooting all of our images, Paul takes consumer email and calls every day. Billi Jean (yes, 24 years) is our go-to for American Pen Company needs as she manages stock and parts. She also happens to be our in-house bookkeeper, state tax manager, returns specialist, etc. We internally produce the entire effort you see from images to copy and web design.
We are a group of professionals dedicated to extraordinary customer service when you need it. That means being available to answer any question via email or phone. It means we ship every order same day if the product is in stock (Which means 92% of the time it ships same-day.). And on your behalf, we reach out to brands around the world and establish professional working relationships to bring what we feel are the finest products to our customers. We do all of this to be your go-to resource for fine writing.
We Love Colorado
If you are local or just passing by, we’re available for picking up already placed orders for local customers. We ask that you email or call ahead so we can schedule someone to assist in your pickup. Just don’t ask on a ‘Powder Day’!